Evolved provides a continuum of mental health services that ensures that all members are evaluated and provided services based upon their individual needs. The specific areas that demonstrate a continuum of care are as follows:
100% of the payment for mental health services is due at the time of the provided services unless the services are contracted. Cash, checks, and money orders are accepted from individuals who self-pay for all or part of their services. A receipt will be issued for all types of payments, and all payments are recorded in a ledger and forwarded to the accounting department for data entry. Payment will be refunded to the client if a third party provides reimbursement to the agency. Requests for refunds are forwarded to the accounts receivable for administrative review. If approved, refunds are paid no later than 30 days from the date of the request by a company check.
Discharge planning happens throughout all phases of the programming. Members meet discharge criterion when their individual goals have been met, are unsuccessful due to inappropriate behavior, lack of attendance, or non-compliance with treatment plan. Individuals may also request discharge or move out of location or if an individual request to be transferred to an alternative agency for treatment. Additionally, if a member loses their funding source for the requested services, they may be discharged.
Evolved will refer any member on the basis that we do not provide specific services for, and will not maintain a waiting list.
Evolved addresses the special needs of members using an individual treatment planning process that highlights a person’s strengths, abilities, needs, preferences, and desired outcomes. These individual treatment plans will be monitored and modified as appropriate with input from the member and their treatment team / guardian.
Evolved will make arrangements for translation services as necessary when appropriate to support the member's treatment participation.
Accessibility: the Evolved facility is in compliance with the requirements specified in section 504 of the American with Disabilities Act. Evolved has been modified to support members with mobility impairment, sensory impairment, or other physical disabilities. There is an assessable path from parking lot to all facilities including access to restrooms, doorways, water coolers, and meeting rooms.
Under certain circumstances, it may become necessary for Evolved to discontinue, deny treatment, or to transfer a member from Evolved to other mental health services.
It is the purpose of this policy to ensure the safety and well-being of members and staff and to maintain the therapeutic mission of the program.
Any decision that affects the member's care will be communicated to the member and the referring treatment team. All forms and notices, including a right to appeal the agency decision, will be provided to the affected member.
Conditions under which treatment / participation in a specific service may be discontinued or denied: